Refund Policy
Last updated: October 02, 2026
1. Refund Eligibility
We offer refunds under the following circumstances:
- Technical Issue: If the Service is unavailable for more than 24 continuous hours due to technical issues on our end, you may request a prorated refund.
- Unauthorized Charge: If you see a charge you did not authorize, contact us immediately.
- Subscription Not Used: If you have not used the Service since your last billing cycle and request a refund within 7 days, we may issue a partial refund.
2. Non-Refundable Items
The following are NOT eligible for refund:
- Monthly subscriptions after 7 days from billing date
- Annual subscriptions after 14 days from billing date
- Requests made more than 30 days after the charge
- Services already used (analyses already performed)
- Dissatisfaction with makeup recommendations (this is a creative service)
- Changes to personal circumstances
3. How to Request a Refund
To request a refund:
- Email support@glowmatch.com with your account email and reason for refund
- We will review your request within 3 business days
- Approved refunds will be processed within 5-10 business days
- Refunds will be credited to your original payment method
4. Subscription Cancellation
You may cancel your subscription at any time from your account settings or by contacting support. Your subscription will remain active until the end of your current billing period. There is no partial refund for unused time on monthly plans.
5. Chargebacks
Initiating a chargeback without first contacting us may result in your account being suspended. Please exhaust all support options before initiating a chargeback with your payment provider.
6. Contact
For refund requests or questions, contact us at: